Platinum Account Terms and Conditions

Terms and Conditions

Members that upgrade their website membership to a Platinum Account, which includes's Handicap Card Service, agree to the following terms and conditions that apply to the Platinum Account.

In addition, they agree to the general website terms and conditions, disclaimer and privacy policy which can be seen here.

Platinum Account General Service Terms

Platinum Account membership of lasts for a period of 12 months from the date of subscription and includes the following:

  • A credit card sized handicap certificate made from 760 micron plastic sent to the member up to four times a year at the request of the member.
  • Access to’s Premium website functionality for 12 months from the date of subscription.
  • A Welcome Pack sent to the member once the member has subscribed and added a minimum of three rounds to the online score tracking system. The Welcome Pack contains a handicap card, A Voucher giving you up to £50 off a golf break, a welcome letter, and a Round Recorder.

Handicap Cards and Card Renewals

During the 12 month subscription period a member can receive up to a maximum of two handicap cards. The first handicap card is sent to the member automatically after subscription as part of their Welcome Pack. The subsequent card will be sent to the member at the request of the member. The member can request a new card online at any time during their 12 month subscription period by going to the New Card Request page.

Members will need to add or have previously added a minimum of three rounds to their online score tracking system before the system can calculate their handicap. Only once they have done this can send out their Welcome Pack including the handicap card.

Additional cards can be purchased on request.


Platinum Account membership, for new users and existing Standard Account members, costs £14.95 per person for a 12 month subscription. Platinum Account membership for existing Premium Account members costs £12.95 for a 12 month subscription and includes 12 months’ renewal of their Premium website membership from the date of subscribing.

Standard and Premium members can subscribe to the service online by going to the Account Upgrade page. Payment is taken at the time of subscription using the PayPal payment service. reserve to right to amend any prices at any time without prior notice.


i) Dispatch

Your Welcome Pack and will be dispatched to you within 48 hours of you subscribing to our Platinum membership (and once you have added three or more rounds). Likewise a renewal handicap card will be dispatched to you within 48 hours of you making a new card request. 

ii) Deliveries To UK Residences             

Standard delivery to UK residences is free of charge and is included as part of your Platinum membership. Both your Welcome Pack and renewal cards will be sent to you by Royal Mail second class post to all UK delivery addresses. Please therefore allow a total of up to seven working days for delivery from the date of your request or subscription.  If the delivery address is not in the UK then mailings are sent by Royal Mail standard international post.

iii) Deliveries To Non UK Residences

If you are resident or have a mailing address outside of the UK, you will need to pay an additional annual delivery fee of £6 on top of the £14.95 membership fee to cover international postage costs. The additional delivery fee will automatically be added to your membership fee at the time of payment. Please also note that you should allow up to 14 working days for the delivery from the date of your new card request or subscription.

iv) Urgent Cards Requests (24 hour Express Delivery)

If you need your handicap card urgently (for instance you are going away or have a golf event coming up) you can request for your card to be sent to you by Royal Mail Special Delivery, guaranteeing delivery by 4pm the next day to UK mailing addresses. There is an additional charge for this Express Delivery service of £4.95 per card or Welcome Pack for mailing addresses in the UK.

To request Express Delivery please select the relevant box on the online payment form at the time of payment and the additional express delivery fee will automatically be added to the total sum you owe. Please note that Express Delivery requests need to be made by 12pm on a particular day in order to guarantee delivery by 4pm the next day.

Members who have non UK mailing addresses can also request Express Delivery. Prices and delivery times for the service depend on your country of residence. For more details please contact our Customer Services

Golf Handicaps

i) Handicap Classifications

All golf handicaps are calculated according to the exact same specification and rules used by the UK and US handicapping systems and are split into the five categories each with maximum handicaps as follows: Men (28), Women (36), Beginners (36), Juniors (56), Registered Blind (56). Junior handicaps are valid for members under 18 years of age. Details of how golf handicaps are calculated can be seen here.

Golf handicaps are available for the following country associations; UK and USA. EGA and AGU handicaps will be available shortly.

ii) Recognised Handicap

The Handicap is a recognised golf handicap that is accepted and recognised at golf courses worldwide. Therefore members can be safe in the knowledge that they can use the Handicap Card as proof of golf handicap and it is accepted at golf courses throughout the world. A selection of golf course groups that recognise the handicap certificate can be seen here.

Members should be aware that is at present unable to call their golf handicap an official handicap as currently official handicaps can only be issued by golf clubs to their club members. However have never received any reported cases of anyone who has been refused permission to play a golf course after having shown a Handicap.

iii) Handicap Disclaimer are not responsible or liable should for any reason a golf club refuse a Member permission to play their course once they have presented a valid handicap card certificate. For the avoidance of all doubt members should contact the golf clubs that they aim to play in advance of booking a tee time in order to check the club’s handicap policy and whether it will accept their Handicap Certificate.

iv) Presenting Handicaps in Advance of Play

Members can very easily present their handicap by email to a club in advance of play by setting their Handicap Security to Public via their Profile Settings and emailing the club a web link to their Handicap Certificate page. Alternatively they can download the .pdf version of their handicap certificate and email or print and post it to the club.

A member’s handicap certificate shows their last 10 rounds and handicap performance for the year to date. The online score tracking section of the website will show a member’s full scoring history and handicap performance from the date they first added rounds to

v) Golf Club Open Championships

Members playing in a golf club’s open championship should always check with the club that it accepts their Handicap for the competition before entering.

Expiry and Renewal

A member’s Platinum membership and the validity of their handicap card will expire 12 months after the date of their subscription. At the time of expiry members will be given the option to renew their Platinum membership for another 12 months or return to being a free Standard Member. A Standard Member has restricted access to website functionality and is without the handicap card service.

A member can renew their Platinum Account subscription at any time online by going to the Account Upgrade page.

Please note that if members opt to become a Standard Member, access to website functionally will be restricted but none of their existing scoring history and rounds will be deleted. Online Vouchers

For full details of the terms and conditions for the online vouchers please see here:


Customer Services

Members can contact Customer Services by emailing [email protected] or by phoning 020 3322 4272 from the UK, or +44 20 3322 4272 from outside the UK should they have any enquiries about the service or their account. Customer Services is available Monday to Friday from 9:30am until 5:30pm. All email enquiries will be answered within two working days.

Golfshake Ltd. is a trading name of Golfshake Ltd., Minton Place, Victoria Street, Windsor, Berkshire, SL4 1EG, UK

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