Well Done Nike Customer Services

About 2 months ago i bought a nike machspeed black driver. After the 3rd time of using it, i went to put the head cover on to discover the small "sq" logo had fallen off. Not to worry i thought i will get a spare from the golf club i purchased it from ( bought it from ebay from a golf shop in leeds). They contacted me back to say the logo was not a spare thus not available. So i thought il try around and sure enough not available anywhere, so to nike direct i went. I sent an email to holland explaining my woes and heard nothing for a week or so. Oh well i thought perhaps these stories you here about nike customer care is correct and il hear nothing but no, i had a reply telling me that they were sorry to here about my problems and to take it to my local american golf store for return. American golf would not return it as it was not purchased from themselves so another e mail to Nike was sent. I explained that i was playing the Belfry on the weekend of the 31st so could i send it directly after the weekend as i wanted to use it. Got a reply today to say they have arranged with the pro shop at the Belfry to send it back on my behalf foc, and if they have the same driver in stock to exchange it and they would reimburse them directly. Sorry for the long story but i feel that nike really have pulled out the stops on this and im very impressed with the way they have conducted themselves so thought i would share it. 

Great to hear the good stories on customer service, lots do we just always hear the negative stuff.

You should now go and check out the new VR_S range and take the speed challenge

http://www.golfshake.com/news/view/3755/Speed_test_Nike_Golfs_new_VR_S_range_Win_a_Chance_to_Play_With_Charl_Schwartzel.
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Hi Mike, I'm a big Nikegolf fan for things exactly this. I feel their customer service and products have been first class and will continue to use them.

best of luck playing the Belfry