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Golfshake Services - Terms & FAQ

The following provides the full information in relation to the Golfshake Subscription Services including:

In addition, members upgrading agree to the general website terms and conditions, disclaimer and privacy policy which can be seen here.


Golfshake Premium Account

Premium Member Benefits - only £14.95 £12.95 per year (discounted until 30th June 2021)

The Premium Account Service provides additional in-depth analysis of your golf game.

As a Premium Member you will receive, 12 months' subscription to our Premium Account service, including:

  • A full online golf handicap certificate
  • A printer friendly golf handicap certificate
  • Record your advanced stats such as; putts, FIR, GIR, bunkers & sand saves
  • Additional handicap and in-depth round analysis (in easy to use graphical format)
  • Compare and analyse your rounds with those of your buddies

Golfshake Platinum Account

Platinum Member Benefits - only £19.95 £17.95 per year (discounted until 30th June 2021)

The Platinum Account Service provides a credit card sized member card as well as Golfbreaks.com discount. The service features a credit card sized golf handicap certificate that you can keep in your wallet at all times. Ideal if you are ever asked to produce proof of handicap, play golf overseas, or want to play in golf events and competitions

As a Platinum Account Member you will receive:

  • 12 months’ Premium website membership
  • 12 months’ subscription to our Handicap Card Service
  • 2 handicap cards a year **
  • A Golfbreaks.com Voucher giving you up to £25 off a golf break (terms available via Golfshake member area)

** Subscribers receive one handicap card at the time of subscription and then have the option to receive 1 additional renewal cards at a date of their choice later in the year. Additional cards can be purchased on request.


Golfshake Club Account

Club Member Benefits - only £34.95 £29.95 per year (discounted until 30th June 2021)

The Club Account Service provides exclusive offers and discounts for our most active golfers and provides all the benefits of the Premium and Platinum services as well as exclusive offers and discounted focused on golf events, tee times and golf products.

As a Club Account Member you will receive:

  • 12 months’ Premium website membership
  • 12 months’ subscription to our Handicap Card Service
  • 4 handicap cards a year **
  • A Golfbreaks.com Voucher giving you up to £50 off a golf break (terms available via Golfshake member area)
  • Exclusive member offers & discounts (terms available via Golfshake member area)

** Subscribers receive one handicap card at the time of subscription and then have the option to receive 3 additional renewal cards at a date of their choice later in the year. Additional cards can be purchased on request.


Golfshake Group Membership Offer

Handicap Card - Group Special Offer from £59.95 for groups of 8

Due to popular demand from group and society organisers currently using Golfshake.com to manage their groups, we have introduced a group offer to enable you to equip your group with handicap cards at a fantastic price.  

Group members will receive a credit card sized handicap card for every member of your society/group. It fits neatly into your wallet and it's perfect for society days, playing new courses, or playing courses in foreign countries where handicap certificates are often required.

The group membership package provides the organisers with 12 months' Club Account access for the organiser and 1 card each for up to 8 society members for just £59.95 .  For each additional member above 8; cards are charged at £4 per person. 

To order today contact our Customer Services Team by emailing [email protected]

With our group handicap card service, you get:

  • 12 month's Premium membership for the society organiser
  • Credit card sized handicap cards for your group

How much will it cost your society:

  • £59.95 for up to 8 society/group members, all receiving handicap cards
  • £73.95 for 12 society/group members, all receiving handicap cards (£49.95 + 4 x £4)
  • £91.95 for 16 society/group members, all receiving handicap cards (£49.95 + 8 x £4)

* Please note that the Group Offer is a special price for groups of 8 or more golfers consisting of one handicap card per group member. Premium membership score tracking services are included for the group organiser only but not for the other members of the group. Renewal handicap cards and any additional vouchers or promotions featured in the Platinum Handicap Card Account are not included.


Golfshake Member Card Terms

Members that upgrade their Golfshake account to the Platinum or Club accounts, which includes Golfshake's Handicap Card Service, agree to the following terms and conditions:

Platinum & Club Account General Service Terms

Platinum & Club Account membership of Golfshake lasts for a period of 12 months from the date of subscription and includes the following:

  • A credit card sized handicap certificate made from 760 micron plastic sent to the member up to four times a year at the request of the member.
  • Access to Golfshake.com’s Premium website functionality for 12 months from the date of subscription.
  • A Welcome Pack sent to the member once the member has subscribed and added a minimum of three rounds to the online score tracking system.

Handicap Cards and Card Renewals

During the 12 month subscription period a member can receive up to a maximum of four handicap cards, depending on Account level. The first handicap card is sent to the member automatically after subscription as part of their Welcome Pack. The subsequent card(s) will be sent to the member at the request of the member. The member can request a new card online at any time during their 12 month subscription period by going to the New Card Request page.

Members will need to add or have previously added a minimum of three rounds to their online score tracking system before the system can calculate their handicap. Only once they have done this can golfshake.com send out their Welcome Pack including the handicap card.

Additional cards can be purchased on request.

Standard and Premium members can subscribe to the service online by going to the Account Upgrade page. Payment is taken at the time of subscription using the PayPal payment service.

Golfshake.com reserve to right to amend any prices at any time without prior notice.

Delivery

i) Dispatch

Your Welcome Pack and will be dispatched to you within 48 hours of you subscribing to our Platinum or Club membership (and once you have added three or more rounds). Likewise a renewal handicap card will be dispatched to you within 48 hours of you making a new card request. 

ii) Deliveries To UK Residences             

Standard delivery to UK residences is free of charge and is included as part of your Platinum membership. Both your Welcome Pack and renewal cards will be sent to you by Royal Mail second class post to all UK delivery addresses. Please therefore allow a total of up to seven working days for delivery from the date of your request or subscription.  If the delivery address is not in the UK then mailings are sent by Royal Mail standard international post.

iii) Deliveries To Non UK Residences

If you are resident or have a mailing address outside of the UK, you will need to pay an additional annual delivery fee of £6 on top of the £14.95 membership fee to cover international postage costs. The additional delivery fee will automatically be added to your membership fee at the time of payment. Please also note that you should allow up to 14 working days for the delivery from the date of your new card request or subscription.

iv) Urgent Cards Requests (24 hour Express Delivery)

If you need your handicap card urgently (for instance you are going away or have a golf event coming up) you can request for your card to be sent to you by Royal Mail Special Delivery, guaranteeing delivery by 4pm the next day to UK mailing addresses. There is an additional charge for this Express Delivery service of £4.95 per card or Welcome Pack for mailing addresses in the UK.

To request Express Delivery please select the relevant box on the online payment form at the time of payment and the additional express delivery fee will automatically be added to the total sum you owe. Please note that Express Delivery requests need to be made by 12pm on a particular day in order to guarantee delivery by 4pm the next day.

Members who have non UK mailing addresses can also request Express Delivery. Prices and delivery times for the service depend on your country of residence. For more details please contact our Customer Services

Expiry and Renewal

A member’s Platinum membership and the validity of their handicap card will expire 12 months after the date of their subscription. At the time of expiry members will be given the option to renew their Platinum membership for another 12 months or return to being a free Standard Member. A Standard Member has restricted access to website functionality and is without the handicap card service.

A member can renew their Platinum Account subscription at any time online by going to the Account Upgrade page.

Please note that if members opt to become a Standard Member, access to website functionally will be restricted but none of their existing scoring history and rounds will be deleted.


Golfshake Handicap Terms

i) Handicap Classifications

All golfshake.com golf handicaps are calculated according to the exact same specification and rules used by the UK and US handicapping systems and are split into the five categories each with maximum handicaps as follows: Men (28), Women (36), Beginners (36), Juniors (56), Registered Blind (56). Junior handicaps are valid for members under 18 years of age. Details of how golfshake.com golf handicaps are calculated can be seen here.

Golf handicaps are available for the following country associations; UK and USA. EGA and AGU handicaps will be available shortly.

ii) Recognised Handicap

The golfshake.com Handicap is a recognised golf handicap that is accepted and recognised at golf courses worldwide. Therefore members can be safe in the knowledge that they can use the golfshake.com Handicap Card as proof of golf handicap and it is accepted at golf courses throughout the world. A selection of golf course groups that recognise the golfshake.com handicap certificate can be seen here.

Members should be aware that golfshake.com is at present unable to call their golf handicap an official handicap as currently official handicaps can only be issued by golf clubs to their club members. However golfshake.com have never received any reported cases of anyone who has been refused permission to play a golf course after having shown a golfshake.com Handicap.

iii) Handicap Disclaimer

golfshake.com are not responsible or liable should for any reason a golf club refuse a golfshake.com Member permission to play their course once they have presented a valid golfshake.com handicap card certificate. For the avoidance of all doubt members should contact the golf clubs that they aim to play in advance of booking a tee time in order to check the club’s handicap policy and whether it will accept their golfshake.com Handicap Certificate.

iv) Presenting Handicaps in Advance of Play

Members can very easily present their handicap by email to a club in advance of play by setting their Handicap Security to Public via their Profile Settings and emailing the club a web link to their Handicap Certificate page. Alternatively they can download the .pdf version of their handicap certificate and email or print and post it to the club.

A member’s handicap certificate shows their last 10 rounds and handicap performance for the year to date. The online score tracking section of the website will show a member’s full scoring history and handicap performance from the date they first added rounds to www.golfshake.com.

v) Golf Club Open Championships

Members playing in a golf club’s open championship should always check with the club that it accepts their golfshake.com Handicap for the competition before entering.


Golfshake Services Frequently Asked Questions

General Questions and Getting Started
What is included in the Platinum Account membership?
How long does my Platinum Account subscription last?
How much does Platinum Account membership cost?
How do I pay for a Platinum subscription or upgrading my account?
What does the handicap card look like?
How to I subscribe?
I am already a golfshake.com member. How do I upgrade my account?
How many handicap cards can I receive a year?
How do I get my first handicap card?
How do I request a new handicap card?
I am new to golfshake.com. What do I need to do to get a golf handicap?
What does Premium website membership give me?
I run a golf group. Do I get a discount for my members?
Will Clubs Accept the handicap card?

Delivery
How do I request a card?
When do I receive my Welcome Pack?
What are the delivery times for the handicap cards?
Are there any delivery charges and if so what are they?
I need my handicap card urgently. Can I request Express Delivery?
How do I request Express Delivery?
Can I request Express Delivery if I have a non UK delivery address?
I have not received my card what can I do?

Golf Handicap
How do you calculate my golf handicap?
What categories of handicap do you provide and what are the maximum handicaps?
Is my golf handicap available for different country associations?
Is the golfshake.com handicap an official golf handicap?
Where will my golf handicap be accepted?
How do I show my golf handicap to a golf club, event organiser or friends in advance of playing?
I am playing in a Club Open Championship. Will my golf handicap be accepted?

Renewal
How do I renew my Platinum membership when my subscription expires?
What happens if I do not renew my Platinum Account subscription?

Customer Services
Who can I contact for more information?

General Questions and Getting Started

What is included in the Platinum Account membership?
When you become a Platinum member you will receive following:
• A credit card sized handicap card that will be sent to you up to 3 times a year at your request.
• A recognised handicap certificate.
• Access to golfshake.com’s Premium website functionality.
• A Welcome Pack containing your handicap card, redemption information for a Golfbreaks.com Voucher giving you up to £50 off a golf break, a welcome letter, and a golfshake.com Round Recorder.
• An easy to use online system for requesting new handicap cards.

How long does my Platinum Account subscription last?
Your Platinum membership will last for 12 months from the date of subscription.

How much does Platinum Account membership cost?
If you are a new golfshake.com member or an existing Standard Account member, Platinum Account membership costs £14.95 per person for a 12 month subscription. If you are an existing Premium Account member, upgrading to a Platinum Account costs £12.95 for a year’s subscription and includes 12 months’ renewal of your Premium website membership from the date you subscribe.

How do I pay for a Platinum subscription or upgrading my account?
You pay online by credit card or debit card via our golfshake.com Paypal account. Alternatively, you can pay by phone by calling our Customer Services Team, or you can send payment by cheque.

What does the handicap card look like?
The card is made from 760 micron plastic and is the size of a credit card so that it will fit neatly into your wallet. An example of the card can be seen below.

How to I subscribe?
You subscribe by simply registering for free as a Standard Member and then selecting the Account Upgrade button on your home page. You will then be asked to fill in payment details online or send a cheque.

I am already a golfshake.com member. How do I upgrade my account?
Existing golfshake.com members can simply log in and select the Account Upgrade button on their home page and then follow the quick upgrade process.

How many handicap cards can I receive a year?
You can receive up to two handicap cards over your 12 month subscription period.

How do I get my first handicap card?
We will send you your first handicap card in your Welcome Pack once we have received your payment and you have entered three 18 hole rounds or more into our online score tracking system.

How do I request a new handicap card?
Simply log in to golfshake.com, go to the Account Status page and select the Request New Card button. You will then be asked to confirm and submit your card request, and your new card will be sent directly to you.

I am new to golfshake.com. What do I need to do to get a golf handicap?
Having registered with Golfshake.com, you then need to enter scores for three rounds of golf into our online score tracking system making sure you tick the “Include this round in handicap tracking ?” box found at the bottom of the scorecard. Once you have entered your three rounds we will calculate your handicap for you. The course must have the Standard Scratch Score set and 18 consecutive holes must have been played.

What does Premium website membership give me?
When you become a Platinum Account member you also receive 12 months’ Premium website membership. This gives you access to a range of additional website functionality such as:
• Advanced score tracking and in-depth game analysis.
• Additional round stats and performance reports in simple graphical format.
• A recognised handicap certificate; in online & print friendly versions.
• Ability to record advanced stats; putts, FIR, GIR, bunker shots, sand saves.
• Society and group management including tracking member handicaps, player stats, leaderboards, member subs, group messaging, news, pictures and chat.
• Golf event management system for organising golf days online from start to finish!

I run a golf group. Do I get a discount for my members?
Yes, if you run a group of 8 or more members and would like to purchase handicap cards for 8 or more of your group, then you can do so for just £7.50 per person. Please note that this is a special offer for groups featuring just one card per person and does not include the Golfbreaks.com promotion, renewal cards or Premium member score tracking services as included in the full Platinum Account Membership.

Will Clubs Accept the handicap card?
Please click here to view the clubs that we currently know accept or do not accept the handicap card.

Delivery

How do I request a card?
Simply log in to golfshake.com, go to the Account Status page and select the Request New Card button. You will then be asked to confirm and submit your card request, and your new card will be sent directly out to you.

When do I receive my Welcome Pack?
Once we have received your payment and when you have added three or more rounds to our online score tracking system, your welcome pack will be dispatched to you within 48 hours.

What are the delivery times for the handicap cards?
Your Welcome Pack and renewal cards will be sent to you by Royal Mail standard package post if you live in UK. You should allow up to 7 working days to receive them once you have added three rounds or more to our online score tracking system. If you live outside of the UK please allow up to 14 working days to receive your Welcome Pack and renewal cards.

Are there any delivery charges and if so what are they?
If your delivery address is in the UK there are no additional delivery charges as delivery is included in your Platinum membership subscription fee. If you live outside of the UK the cards are sent by Royal Mail standard international post and a one off fee of £6 is payable at the time of subscription.

I need my handicap card urgently. Can I request Express Delivery?
Yes, if your delivery address is in the UK, you can request Express Delivery for an additional fee of £6.45 per delivery. Welcome Packs and renewal cards will then be sent by Royal Mail Special Delivery which guarantees that they will reach you by 4pm the next day, providing that you made the request by 12pm the day before.

How do I request Express Delivery?
You can request Express Delivery if you have a UK delivery address by simply selecting the relevant box on the online payment form at the time of payment and the additional Express Delivery fee will automatically be added to the total sum you owe.

Can I request Express Delivery if I have a non UK delivery address?
Yes, if your mailing address is outside of the UK you can also request Express Delivery. Prices and delivery times are dependent on the delivery destination. Therefore to make a request please contact our Customer Services Team as soon as you have upgraded to a Platinum Account or requested a renewal card.

I have not received my card what can I do?
Please check that you have requested a card. Please Click on Platinum Account below your account ID number on your homepage and select the Request New Card button.
If you have requested a card and you can see on the system that it has been sent out, but you have still not received it, Please e-mail our Customer Services Team and we will look into it for you.

Golf Handicap

How do you calculate my golf handicap?
We calculate all golf handicaps according to the exact same specification and rules used by the UK and US handicapping systems. More details of how we calculate golf handicaps can be seen here .

What categories of handicap do you provide and what are the maximum handicaps?
We provide five categories of golf handicap. These are listed below with the maximum handicap in brackets:
1. Men (28)
2. Women (36)
3. Beginners (36)
4. Juniors (56) - junior handicaps are valid for members under 18 years of age
5. Registered Blind (56)

Is my golf handicap available for different country associations?
You can select to view your golf handicap according to the rules of the following country associations: UK and US. The ability to view your handicap as EGA and AGU handicaps will be available shortly.

Is the golfshake.com handicap an official golf handicap?
The golfshake.com handicap is a recognised handicap that is calculated according to the exact same specification and rules used by the UK and US handicapping systems and is accepted at golf courses worldwide. We are at present unable to formally call our golf handicap an official handicap as currently official handicaps can only be issued by golf clubs to their club members. However golfshake.com have never received any reported cases of anyone who has been refused permission to play a golf course after having shown a golfshake.com Handicap. If you are in any doubt, simply check with the club before you travel or book tee times by emailing, faxing or posting them a copy of your handicap certificate.

Where will my golf handicap be accepted?
Your golfshake.com Handicap Card is recognised and accepted at golf courses throughout the world as proof of handicap.

How do I show my golf handicap to a golf club, event organiser or friends in advance of playing?
You can very easily present your handicap to clubs, event organisers and friends in advance of play by setting your Handicap Security to Public via your Profile Settings and emailing them a web link to your Handicap Certificate page . Alternatively you can download the .pdf version of your handicap certificate from the Handicap page and email it to the club, or print and post/fax it to them.

I am playing in a Club Open Championship. Will my golf handicap be accepted?
If you are playing in a golf club’s Open Championship, as a matter of course, you should always check with the club before you enter that it accepts your golfshake.com Handicap for the competition. This is because some golf clubs may only accept handicap certificates issued by other golf clubs to club members for their Open Championships.

Renewal

How do I renew my Platinum membership when my subscription expires?
You can renew your Platinum Account subscription at any time online by going to the Account Upgrade page and following the quick renewal process.

What happens if I do not renew my Platinum Account subscription?
If you do not wish to renew your Platinum Account after your 12 month subscription expires, your account will automatically revert to a Standard Account which has restricted access to website functionality and no Handicap Card service. However on reverting to a Standard Account none of your existing scoring history or rounds will be deleted.

Customer Services

Who can I contact for more information?
You can contact the golfshake.com Customer Services Team by emailing [email protected] or by phoning 020 3322 4272 from the UK, or +44 20 3322 4272 from outside the UK. They are available Monday to Friday from 9:30am until 5:30pm.


Customer Services

Members can contact golfshake.com Customer Services by emailing [email protected] or by phoning 020 3322 4272 from the UK, or +44 20 3322 4272 from outside the UK should they have any enquiries about the service or their account. Customer Services is available Monday to Friday from 9:30am until 5:30pm. All email enquiries will be answered within two working days.

Golfshake Ltd.

Golfshake.com is a trading name of Golfshake Ltd., Minton Place, Victoria Street, Windsor, Berkshire, SL4 1EG, UK

Golfshake.com reserves the right to alter the offers and promotions included in any subscription package at any time.

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