Hi guys,

I don't know if this subject has ever been discussed previously but, as a new member I felt I ought to give other potential buyers of the R11 a bit of warning. I bought the TM R11 from a club professional and decided that a custom fitting would be beneficial to set the club up for my swing. I duly spent £100 at the TM custom fitting centre at Wentworth where it was established that the shaft weight  was not suitable for me and so a heavier test shaft was fitted. This was great but at the end of the session, the fitter removed his stiffer shaft and said I had to order one from TM. My club pro looked into this and the response from TM is that I should have specified a heavier shaft when ordering the club. I cannot just buy the correct shaft, it seems? As I wouldn't have known which shaft was best until I had the custom fit session, this seems an almost impossible situation. So now I have a club at £285 plus a fitting session at £100 and the result seems to be to sell it (it's only been used at the custom fitting centre) definitely at a loss, and buy another club with the recommended shaft. Not sure what to do now but if you are thinking of getting an R11 .........BEWARE!!!

Chris,

An unfortunate episode to say the least! But alas not unusual. My on-line drivers shop was started out of nessessity after receiving similar service many times over and finding myself having a pile of ill-fitting drivers to dispose of.

Having now re-located to the other side of the counter I personally fit customers for drivers and very often spend a couple of hours or more with them in the process. Trying to put right the wrongs I suffered from in the past.

The cost? Absolutely nothing if they buy something. Likewise, nothing if they decline to buy because I have not provided them with a test driver which hits at least 10% longer, and much more accurately than anything they bring and hit at our session.

Posh shops (with no particular reference to any outlet in particular) charge a lot of money and often  offer poor service.  But customers are impressed with glitz.

Incidentally, shortly after the R11 was released,  I advertised 50 x  R11 stock drivers at £225. each. Number of sales - zero. Most UK golfers prefer to blindly pay through the nose. Cynical - possibly. True - definately.

Solution?  Either create merry hell at the shop and demand rectification, live with it, or take a hit.

If you choose the latter then I am willing to try and help you mitigate your losses adding only the very mildest profit lining to my pocket in the process. But just as a one off for a fellow Baderite in trouble.

Hi Sanderslongdrive,

you make it sound as if this situation is more common than I thought!!

If I read you correctly, you can help me out with a replacement shaft to the required spec?

I am located in Buckinghamshire (Gerrards Cross). Where are you operating from?

Chris,

Aren’t computers wonderful?

I spent around 30 mins. typing you a full reply directly into the reply box, pressed ‘Send’ (or whatever the box states) only for a sign to come up ‘Only registered users……’ Amazing. All lost. Went into ClipBoard and nothing preserved there.

I really must type out everything in ‘Word’ and then cut and paste.

I’m based in Woodford near Kettering – just off the A14. But soon (date not yet fixed) I’ll be based in mid-Wales.

I can’t face trying to type out everything again but if you e-m me for a ‘phone number then I shall be pleased to provide such with a view to a chat.

Hope that sounds OK?

E: sanderslongdrive@yahoo.com

http://members.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=sanderslongdr
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