Platinum Account Terms and Conditions

Terms and Conditions

Members that upgrade their golfshake.com website membership to a Platinum Account, which includes golfshake.com's Handicap Card Service, agree to the following terms and conditions that apply to the golfshake.com Platinum Account.

In addition, they agree to the general website terms and conditions, disclaimer and privacy policy which can be seen here.

Platinum Account General Service Terms

Platinum Account membership of golfshake.com lasts for a period of 12 months from the date of subscription and includes the following:
 - A credit card sized handicap certificate made from 760 micron plastic sent to the member up to four times a year at the request of the member.
 - Access to golfshake.com’s Premium website functionality for 12 months from the date of subscription.
 - A Welcome Pack sent to the member once the member has subscribed and added a minimum of three rounds to the online score tracking system. The Welcome Pack contains a handicap card, a £25 Golfbreaks.com online voucher, a welcome letter, and a golfshake.com Round Recorder.

Handicap Cards and Card Renewals

During the 12 month subscription period a member can receive up to a maximum of four handicap cards. The first handicap card is sent to the member automatically after subscription as part of their Welcome Pack. Subsequent cards are sent to the member at the request of the member. The member can request a new card online at any time during their 12 month subscription period by going to the New Card Request page.

Members will need to add or have previously added a minimum of three rounds to their online score tracking system before the system can calculate their handicap. Only once they have done this can golfshake.com send out their Welcome Pack including the handicap card.

Pricing

Platinum Account membership, for new users and existing golfshake.com Standard Account members, costs £14.95 per person for a 12 month subscription. Platinum Account membership for existing golfshake.com Premium Account members costs £9.95 for a 12 month subscription and includes 12 months’ renewal of their Premium website membership from the date of subscribing.

Standard and Premium members can subscribe to the service online by going to the Account Upgrade page. Payment is taken at the time of subscription using the PayPal payment service.

golfshake.com reserve to right to amend any prices at any time without prior notice.

Delivery

i) Standard Delivery

Subscribers are required to provide a delivery address during the registration and payment process. Welcome Packs and renewal cards are sent by Royal Mail second class post to all UK delivery addresses. If the delivery address is not in the UK then mailings are sent by Royal Mail standard international post.

Members with UK delivery addresses should allow up to seven working days from the date of subscription (and once they have added a minimum of three rounds) to receive their welcome pack and renewal handicap cards.

Members with non UK delivery addresses should allow up to 14 working days for delivery.

Delivery costs to all UK delivery addresses are included as part of the £14.95 annual Platinum Account membership fee. Members with non UK delivery addresses are required to pay an additional annual delivery fee of £6 per person at the time of subscription to cover the international postage charges.

ii) Express Delivery

Members with UK delivery addresses can request to have their Welcome Packs and renewal cards delivered to them by Royal Mail Special Delivery, guaranteeing delivery by 4pm the next day if requested by 12pm the day before. Special Delivery costs an additional £4.95 per delivery.

Members can request the service by selecting the relevant box on the online payment form at the time of payment and the additional express delivery fee will automatically be added to the total sum owed.

Members with non UK addresses can also request express delivery by contacting Customer Services. Prices and delivery times are dependent on the delivery destination. Members will be informed of them when they contact Customer Services.

Golf Handicaps

i) Handicap Classifications

All golfshake.com golf handicaps are calculated according to the exact same specification and rules used by the UK and US handicapping systems and are split into the five categories each with maximum handicaps as follows: Men (28), Women (36), Beginners (36), Juniors (56), Registered Blind (56). Junior handicaps are valid for members under 18 years of age. Details of how golfshake.com golf handicaps are calculated can be seen here.

Golf handicaps are available for the following country associations; UK and USGA. EGA and AGU handicaps will be available shortly.

ii) Recognised Handicap

The golfshake.com Handicap is a recognised golf handicap that is accepted and recognised at golf courses worldwide. Therefore members can be safe in the knowledge that they can use the golfshake.com Handicap Card as proof of golf handicap and it is accepted at golf courses throughout the world. A selection of golf course groups that recognise the golfshake.com handicap certificate can be seen here.

Members should be aware that golfshake.com is at present unable to call their golf handicap an official handicap as currently official handicaps can only be issued by golf clubs to their club members. However golfshake.com have never received any reported cases of anyone who has been refused permission to play a golf course after having shown a golfshake.com Handicap.

iii) Handicap Disclaimer

golfshake.com are not responsible or liable should for any reason a golf club refuse a golfshake.com Member permission to play their course once they have presented a valid golfshake.com handicap card certificate. For the avoidance of all doubt members should contact the golf clubs that they aim to play in advance of booking a tee time in order to check the club’s handicap policy and whether it will accept their golfshake.com Handicap Certificate.

iv) Presenting Handicaps in Advance of Play

Members can very easily present their handicap by email to a club in advance of play by setting their Handicap Security to Public via their Profile Settings and emailing the club a web link to their Handicap Certificate page. Alternatively they can download the .pdf version of their handicap certificate and email or print and post it to the club.

A member’s handicap certificate shows their last 10 rounds and handicap performance for the year to date. The online score tracking section of the website will show a member’s full scoring history and handicap performance from the date they first added rounds to www.golfshake.com.

v) Golf Club Open Championships

Members playing in a golf club’s open championship should always check with the club that it accepts their golfshake.com Handicap for the competition before entering.

Expiry and Renewal

A member’s Platinum membership and the validity of their handicap card will expire 12 months after the date of their subscription. At the time of expiry members will be given the option to renew their Platinum membership for another 12 months or return to being a free Standard Member. A Standard Member has restricted access to website functionality and is without the handicap card service.

A member can renew their Platinum Account subscription at any time online by going to the Account Upgrade page.

Please note that if members opt to become a Standard Member, access to website functionally will be restricted but none of their existing scoring history and rounds will be deleted.

Golfbreaks.com Voucher

Members, once they have subscribed to the Platinum membership, receive a £25 Golfbreaks.com promotion code. The voucher terms and conditions are as follows:

· The Golfbreaks.com promotion code can be redeemed to the value of £25 against a golf break booking made with Golfbreaks.com.
· Only one £25 discount in total can be used per booking.
· Each discount is valid for 6 months from the Platinum Account upgrade.
· All vouchers are non transferable, non refundable and have no cash value.
· To book a golf break and redeem the promotional discount, contact Golfbreaks.com directly on 0800 279 7988 or at www.golfbreaks.com.
· Promotional discounts are redeemed at the time of booking. Standard Golfbreaks.com booking conditions apply. See details

Customer Services

Members can contact golfshake.com Customer Services by emailing help@golfshake.com or by phoning 0845 675 3344 from the UK and  +44 1753 752 936 from outside the UK should they have any enquiries about the service or their account. Customer Services is available Monday to Friday from 9:30am until 5:30pm. All email enquiries will be answered within two working days.

golfshake.com is a trading name of Golfshake Ltd., 2 Windsor Dials, Arthur Road, Windsor, Berkshire, SL4 1RS.